Omni Finance Information

Omni Finance 

Thinking of choosing finance?

Finance is a great way to spread the cost of your purchase. To make it easy we’ve teamed up with Omni whose smart technology lets you apply for and complete the loan application quickly and entirely online.  

For all purchases over £250 (after deposit amount) we offer finance options through Omni Finance.

Our monthly payment plan(s) are designed to help make your purchase more affordable.

We offer Interest free finance over either 6 or 10 months.  We also offer an APR of 16.9% for 24, 36 or 48 months.

It’s important to remember that you should only enter into a finance agreement if you are sure you can afford the repayments for the full term of the loan. Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could affect your income or expenditure, for example – retirement, moving home, changing jobs, or any health issues.

Check your eligibility

You can be considered for finance if you:

• Are at least 18 years old
• Are a permanent UK resident and have lived in the UK for at least 3 years
• Have a gross annual income of at least £5,000
• Have a UK bank account capable of accepting Direct Debits
• Have a good credit history with no late payments, Debt Relief Orders, County Court Judgments or bankruptcies
• Meet any other Omni criteria

Please remember that your application for finance isn’t
guaranteed to be accepted, and that all applications are
subject to status.

 

Our payment plan options

We offer a range of interest-free and interest bearing finance options to help you spread the cost of your purchase over 6, 10, 24, 36 or 48 months. The value of the loan needs to be over £250 (after deposit) and you can choose a deposit of up to 50% of the value of the goods.

Representative examples would be:

0% finance over 6 months ● Total order value = £600 ● 10% deposit = £60 ● Total amount of credit = £540 ● Duration = 6 months ● Representative APR = 0% ● Interest charged = £0 ● 6 monthly payments of = £90 ● Total amount payable = £600

16.9% finance over 48 months ● Total order value = £600 ● 10% deposit = £60 ● Total amount of credit = £540 ● Duration = 48 months ● Representative APR = 16.9% ● Interest charged = £190.83 ● 48 monthly payments of = £15.22 ● Total amount payable = £790.83

Our finance provider – Omni Capital Retail Finance

You’re in safe hands with our finance provider, Omni Capital Retail Finance. Omni was founded in 2009, is part of Castle Trust Group, and is one of the UK’s leading  Finance specialists. It is authorised and regulated by the Financial Conduct Authority (reference number 720279).

Paying with finance

The process for making your purchase using finance couldn’t be easier. Simply:
• Place the item (or items) in your basket
• Choose your payment plan
• Complete the application
• Wait for your order to arrive

FAQs
Applying for a loan: Am I eligible to apply for finance?

You are may be eligible to apply for finance if you:
• Are at least 18 years old.
• Have a gross annual income each year of more than £5,000.
• Are a permanent UK resident and have lived in the UK for at least 3 years.
• Have a UK bank account capable of accepting Direct Debits.
• Are not currently bankrupt, subject to an Individual Voluntary Agreement (IVA), or have any country Court Judgements (CCJs).
• Provide an email address so your documentation canbe emailed to you.

Will a credit search be registered against me if I apply?

Omni will perform a 'soft' credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time.
It’s important to know that an application for credit will only result in a ‘soft’ search on your credit file until the point your application for finance is complete, at which
point a 'hard' credit check will be recorded on your credit file. Only you can see that a 'soft' search has been made on your credit file, but a 'hard' credit check
will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on
your credit file.

What happens after I have submitted my application?

Your application will be assessed based on eligibility, credit history and affordability and Omni will let you know the outcome in just a few seconds. Your application may be referred to a lender for manual assessment and you may receive a request for additional information to support your application.

What happens if my application is accepted?

Once your application is accepted you will be prompted to review and sign your credit documentation. This documentation will detail all the important information about your loan and should be read carefully.

What happens if my application is referred to an Underwriter?

You will receive a response from the Underwriter within 20 minutes of the application being referred during normal working hours. This can either be an accept,
decline or a request for more information.  If more information is requested, you will receive an email detailing the information required. If you have any questions, you can contact the Underwriting Team at underwriting@ocrf.co.uk.

What happens if my application is declined?

If your application was declined, Omni may be unable to give you specific reasons why. Omni use information from your credit report, alongside your income and
expenditure data to make a lending decision. You will receive an email which will provide further details of the Credit Reference Agencies and contact information for
any queries you may have.

Managing my loan: When do my monthly repayments start?

After your goods or services have been provided your loan will be activated. Your first Direct Debit payment will be taken approximately 30 days after you receive
your welcome email from Omni. This will show on your statement as a payment to Omni.
You can request to change your monthly payment dateafter the first payment has been made by contacting Omni and speaking to their customer services team on
0333 240 8317. You will also be registered for their Customer Self Service portal, where you will be able to change the payment date yourself.

How can I contact the lender to discuss my loan?

There are three ways to contact Omni:
• Through the Customer Self Service Portal.
• By email at customerenquiries@ocrf.co.uk
• By telephone on 0333 240 8317.

Are there any fees for repaying my loan early?

There may be a fee for early repayment depending on the type of loan. Your Credit Agreement will detail the applicable fees for your product.

Can I cancel my finance agreement?

There is a 14-day cooling off period where you can withdraw from the credit agreement after signing your documents. If you wish to do this please contact us (Complete Aquatics) directly. We can cancel the application on your behalf.  Cancelling your finance agreement with Omni without cancelling the goods and services will mean payment for the goods and services will still be required.

A payment plan does not affect our standard refund and returns policy. Just contact us and we’ll cancel your application and the lender will refund your deposit and let you know of any outstanding balance if applicable.

For any other questions contact us info@completeaquatics.co.uk.

 

If I need to make a complaint, who do I contact?

If you are unhappy with the level of service Omni have provided or anything Omni have done, you can let themknow in the following ways:
• By telephone on 0333 240 8317.
• Email: complaints@ocrf.co.uk.
• By Post: Complaints, Omni Capital Retail Finance Ltd, Customer Services, PO Box 6990, Basingstoke, Hampshire, RG24 4HX.

Financial Difficulties: Who do I speak to if I want to discuss my loan,
or I’m having trouble with my repayments?

Information about how Omni can support you if you miss a repayment can be found on their website: https://omnicapitalretailfinance.co.uk/money-worries/

Use of personal data

To process your application, you will be asked to provide information about your personal, employment and financial situation. Omni Capital Retail Finance
Limited will use your data to determine your finance offer. They will also perform a search with one or more Credit Reference Agencies to conduct checks for
creditworthiness and any affordability assessments to help them make their decision.

You can find out more about how Omni Capital Retail Finance Limited uses and protect your personal data at

https://www.omnicapitalretailfinance.co.uk/privacy-policy/.
Omni Capital Retail Finance Limited will provide you with a copy of their Privacy Policy with your loan documents.

Financial Disclosure –

Aqualease Ltd t/a Complete Aquatics is authorised and regulated by the Financial Conduct Authority, register number 729918 and act as a credit intermediary.  Aqualease Ltd t/a Complete Aquatics is a broker and not a lender. Registered office is Unit 5, Laneside Works, Stockclough Lane, Blackburn, Lancashire, BB2 5JR.  

Terms and Conditions can be found at https://www.completeaquatics.co.uk/terms-conditions. Complete Aquatics (Aqualease Ltd t/a) acts as a credit broker and offers credit products from different lenders. Complete Aquatics (Aqualease Ltd t/a) is authorized and regulated by the Financial Conduct Authority, registration number FCA 729918 .
Your application will be subject to a credit check using a recognised credit reference agency as part of our assessment process. Credit is subject to status, and is
limited to UK residents aged 18 years and over. You can find Omni Capital Retail Finance's Terms and Conditions at www.omnicapitalretailfinance.co.uk.